Privacy Policy


This document defines the Privacy Policy of AspirEDU as it is related to this Site and its “Services” (Dropout Detective, Instructor Insight, and Retention Radar). AspirEDU takes the privacy of its clients and their students very seriously.

In this Privacy Policy, we describe how we collect, use, and disclose information that we obtain from visitors to our website ( (“the Site”), information received from our customers, and how your information is collected and used. We will also describe your choices regarding how data is used, accessed, and corrected.

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Information We Collect Directly From You

The data covered by this policy includes, but is not limited to, all electronic information found in databases, applications, other media, and communication channels. The type of information collected from you depends on your interaction with the Site and Services. If you contact us directly through the Site or via email or other means, we may collect your name, email address, phone number, and any information that you provided to us through our Site or other means. If you register for our events or webinars, we may use your registration information to deliver the content you have requested.

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Information We Collect from Educational Institutions

The type of information that we collect from you depends on your interaction with our Services. Our Services require that users have a registered account in the Learning Management System (“LMS’) to access our Services. This registered account is created by your educational institution. Information associated with that account may include your name, email address, and business title.

If you are a student, we may receive information about you from the LMS utilized by your education institution. This information may include your name, student ID, email address, as well as educational data that is collected and maintained by your educational institution.

AspirEDU has no direct relationship with many of the individuals whose personal information it processes. If you seek to access, correct, amend, or delete data associated with our Services, please first direct your request to your educational institution.

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Cookies and Other Tracking Mechanisms

We may automatically collect the following types of information about use of our Sites and Services through cookies and other technologies, including your browser type, your IP address, access timestamps, and the frequency of your use of our Sites and Services.

You may control the use of cookies utilizing the settings in your browser(s). If you choose to disable cookies, it may limit your use of certain features on our Site and within our Services. By continuing to use our Site and Services, you are agreeing to our use of cookies as described in this Policy.

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Email Preferences

Any marketing communications we send will include the ability to opt-out. You may sign-up to receive newsletters and product updates and other communications from us. If you decide to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we sent to you.

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How We Use Information

How we use information that we collect or receive about you depends on your relationship with AspirEDU and/or your educational institution. We may use your information for the following purposes:

  • To enable us to comply with contractual obligations to deliver our Services
  • To respond to your inquires and for customer service purposes
  • For analytical purposes
  • As permitted or required by law

We may share your information with certain trusted third-party services in order for us to provide and protect our Services. We may store your data on a third-party storage service to support delivery of our Services. We may also share your information with your educational institution to provide our Services. Otherwise, your personal information is never shared with any individual or other organizations.

We do not sell data to third parties and we work to protect data through industry best practices, including encryption and de-identification. By using our Sites and Services, you accept that your personal information will be handled as described in this Policy.

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Data Retention Policies

AspirEDU has different retention policies for each type of data. Some are subject to client approval and input.

  • Student LMS datais retained for the entire term of our contractual relationship, unless otherwise documented. This allows access to previous points in time for comparisons. Once the term/retention period expires, that data will be permanently deleted by AspirEDU.
  • Computed datais retained for a minimum of five (5) years. This allows the ability to look back across a student’s time with the client to compare risk scores.
  • Application datais retained for the entire term of our contractual relationship. Once the term/retention period expires, we will destroy, erase, or anonymize your information.
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Server Security

AspirEDU data is stored on the Heroku technology platform. For more detailed information, please see the documents describing “AspirEDU – Heroku – Data Center Security” and “Amazon Web Services – Security Documentation”; these will be provided upon request. We have implemented commercially reasonable and industry standard precautions to protect the information we collect from loss, misuse, unauthorized access, alteration, and destruction.

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Legal Notice

AspirEDU may be required to disclose personal data in response to lawful requests by public authorities to meet national security or law enforcement requirements. We may disclose your personal information as required by law to comply with a subpoena or other legal process, according to any stipulations included in our agreement with your educational institution.

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International Transfer of Data

If you are visiting our Site or are subject to the use of our Services from the European Economic Area, or from other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate. Some exceptions may apply. If you need clarification on the location of storage of information obtained through our Services, please contact us to request additional information.

AspirEDU provides a Data Processing Addendum which allows EU customers and data controllers to enter into standard contractual clauses to govern the processing and handling of EU personal data. If you are an existing client and would like a countersigned copy, please contact us at

If you have questions about this Policy, please contact our Data Protection Officer at

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Change Management

Ownership of this Privacy Policy falls to the Chief Technology Officer (“CTO”), who also serves as our Data Protection Officer. Questions about this policy, or reports of misuse of corporate or personal data, should be directed to

If you have questions about this Policy, please contact our Data Protection Officer at The CTO will maintain data access privileges, which will be updated as required when an employee joins or leaves the company.

Privacy laws and practices are constantly changing and developing. Our policies and procedures are under continual review. We may change this policy from time to time, so please check back periodically. If we make any changes to this Policy that materially affect our practices with regard to our agreements with your educational institution, we will provide you with notice in advance of such change.

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Contact Us

If you have questions about this Policy, please contact our Data Protection Officer at

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